HND
Hardware Maintenance
WESCO Higher Institute Of Professional Training
Objective of the training
This specialty trains senior technicians capable of maintaining and repairing computer equipment. They can also install new equipment or provide training for users.
Career opportunities
– IT Project Manager ;
– IT Developer ;
– Automatic distribution maintenance technician.
Expected skills
General skills
– Work independently, collaborate in a team;
– Analyze, synthesize a professional document (French, English);
– Communicate orally, in writing, in company or outside (French,
English);
– Participate in / lead a project management process;
– Know and exploit the professional and institutional networks of the IT sectors.
Specific skills
– Diagnose remotely a computer hardware or software malfunction; Identify the resources needed to resolve the malfunction and refer the call if necessary (on-site maintenance, specialized technician …);
– Guiding the user to resolve the malfunction or take control at a distance;
– Identify the phases of intervention from the information of the help desk diagnosis, the hot line, the manufacturer’s files;
– Change or repair a defective item or assembly;
– Configure the workstation as needed by the user and perform functional tests;
– Perform cleaning and adjustment operations on materials and equipment.
Course Outline Year 1
